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Todd Peterson

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President & Founder, America Industries | Owner, Covid America4 days ago

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Southwest canceled more than 2,000 weekend flights and the disruption continues

Gwinnett Daily Post (Georgia newspaper)

The long weekend got a bit longer for Southwest customers after the airline canceled more than 2,000 flights Friday through Sunday.

The world's largest low-cost carrier canceled three of every 10 departures it had scheduled on Sunday and the disruption continued into Monday, a federal holiday, with 337 flights — or about one in 10 — canceled so far, according to the aviation tracking website FlightAware.

The company blamed the cancellations on air traffic control problems and limited staffing in Florida as well as bad weather. It told CNN late Sunday that getting operations back to normal was "more difficult and prolonged" because of schedule and staffing reductions made during the pandemic.

"We've continued diligent work throughout the weekend to reset our operation with a focus on getting aircraft and crews repositioned to take care of our customers," the airline said in a statement.

In a statement, the Federal Aviation Administration said there have been no air traffic related cancellations since Friday. The agency said that airlines are experiencing delays because of aircraft and crews being out of place.

"Flight delays and cancellations occurred for a few hours Friday afternoon due to widespread severe weather, military training and limited staffing in one area of the Jacksonville Air Route Traffic Control Center," the FAA said.

However, other airlines did not appear to be as severely impacted by these issues. On Sunday, American Airlines canceled 2% of its flights and low-budget Spirit Airlines also canceled 2%, according to FlightAware.

It's a busy travel weekend as Monday is a federal holiday. Southwest canceled 808 flights on Saturday, stranding thousands of passengers across the country.

We're just driving instead.

Marye Cory was set to fly from Oklahoma City to Orlando Sunday morning for a cruise. At 3 am she saw her flight had been canceled and spent more than eight hours on the phone with customer service.

Cory said she has spent more than $400 and used 20,000 credit card points on a United flight that will depart the morning of her cruise. She also lost money on a booked AirBnb in Orlando and had to rearrange childcare.

"I've flown with Southwest over 200 times and I've always been very happy with their customer service," Cory said. "I hope they sort this out."

Kate Peifer told CNN she was forced to get a rental car and drive 900 miles after Southwest Airlines canceled the second part of her flight on Sunday. She was at LaGuardia airport and traveling back to Phoenix.

"I am on my way to my final destination," Peifer told CNN. "We were forced to rent a car and drive 900 miles home."